Shipping policy
Shipping Policy
Doc Sheets – USA
At Doc Sheets, we are committed to delivering your bedding and bath essentials quickly, safely, and efficiently. We strive to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep.
Please review our Shipping Policy below.
Order Processing
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Orders are processed within 1–2 business days (Monday through Friday).
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Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
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Once your order has been processed, you will receive a shipping confirmation email with your tracking information.
Shipping Time
We currently ship within the United States.
Standard Shipping
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Estimated Delivery: 3–7 Business Days
Expedited Shipping (If Available)
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Estimated Delivery: 2–4 Business Days
Please note that shipping times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on:
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Delivery location
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Order weight
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Selected shipping method
From time to time, Doc Sheets may offer Free Shipping promotions on qualifying orders. Any applicable offers will be displayed on our website.
Order Tracking
Once your order has been shipped, you will receive:
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Shipping confirmation email
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Tracking number
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Tracking link
Please allow up to 24–48 hours for tracking information to update after shipment.
Shipping Address
Please carefully verify your shipping address before completing your purchase.
Doc Sheets is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error, contact us immediately. We can only update your address before your order has been shipped.
Multiple Shipments
Depending on product availability and warehouse locations, your order may be shipped in multiple packages.
If this happens, you will receive a separate tracking number for each shipment.
Lost or Delayed Packages
While we work with reliable shipping carriers, occasional delays may occur that are beyond our control.
If your package appears delayed or lost:
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Check your tracking information.
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Contact the shipping carrier for updates.
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If you still need assistance, contact our customer support team and we will do our best to help resolve the issue.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it:
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Check around your property.
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Ask household members or neighbors.
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Contact your local shipping carrier.
If you still cannot locate your package, please reach out to us for assistance.
Damaged Packages
If your package arrives damaged:
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Take clear photographs of:
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The shipping box
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The damaged product
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Contact us within 48 hours of delivery.
Our team will review your case and work toward a prompt resolution.
Incorrect Items
If you receive an incorrect item, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the received item
We'll arrange the appropriate replacement or solution as quickly as possible.
International Shipping
At this time, Doc Sheets ships exclusively within the United States.
We look forward to expanding our shipping destinations in the future.
Shipping Delays
Delivery times may be affected by:
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Severe weather
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Carrier delays
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Peak holiday seasons
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High order volumes
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Natural disasters or other unforeseen events
We appreciate your patience if unexpected delays occur.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Doc Sheets Customer Support
Email: kammando1@outlook.com
Phone: +1 (918) 686-4378
Business Hours:
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Monday – Friday: 9:00 AM – 6:00 PM (CST)
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Saturday: 10:00 AM – 4:00 PM (CST)
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Sunday: Closed
We are committed to providing excellent customer service and ensuring your shopping experience with Doc Sheets is smooth, reliable, and enjoyable. Thank you for choosing us for your bedding and bath essentials.